Refund and Returns Policy

At DMT VAPE Store , we strive to provide the highest quality products and ensure a smooth experience for all our customers. Your satisfaction is our top priority, and we aim to make our refund and returns process as straightforward as possible.

Refund Policy

We offer a 100% money-back guarantee under the following conditions:

1. Order Not Delivered

• If your order is not delivered within the specified shipping timeframe, you are eligible for a full refund. Please contact our customer service team to report the issue, and we will initiate the refund process immediately.

2. Dissatisfaction with the Product

• If you are not completely satisfied with your purchase, you are eligible for a full refund. To request a refund, please contact us within 30 days of receiving your order, providing a detailed explanation of your dissatisfaction. Once your claim is reviewed, a full refund will be issued.

Return Policy

Due to the nature of our products, we do not require customers to return any items. In case of dissatisfaction or issues with delivery, refunds will be processed without the need for a return.

Refund Process

• Refunds will be issued to the original payment method used for the purchase. Please allow 3-5 business days for the refund to be processed.

• For cryptocurrency payments, refunds will be issued in the equivalent amount of the original purchase at the time of the refund request.

How to Request a Refund

To request a refund, please contact our customer service team via sales@dmtvape.net with the following details:

• Your order number

• Reason for refund request

• Any supporting documentation (e.g., proof of non-delivery)

Contact Us

If you have any questions about our refund and returns policy, feel free to reach out to us at sales@dmtvape.net. We are here to help and ensure your satisfaction.

This policy ensures that you can shop with confidence, knowing that we stand behind the quality of our products and the reliability of our service.